Internet service provider AAISP have this morning hit out against BT Wholesale for what they have described as an ‘attitude problem’ in fixing some rural broadband issues. In a post on the AAISP website, they refer to the example of the village of Whitchurch as an example of BT Wholesale’s failure to deal with ‘hot VPs’, a congested link from the local telephone exchange to the back-haul network. The village is said to have only hot VPs, which means severe packet loss and latency in peak usage times, even living close to the exchange.
The article also claims that BT are ignoring the 40 hour repair timescale agreed, and have quoted two months to fix the problem. According AAISP, BT Wholesale may be in danger of ignoring rural broadband customers’ needs in favour of more urban upgrades.
“Our main concern is that BT are just not putting in resources to provide the existing 20CN services properly”Rev. Adrian Kennard, director of AAISP.
The article goes on to assure any AAISP customers suffering from hot VPs that they are doing everything they can to push BT Wholesale in to action sooner rather than later.